Category Archives: Legal

Sound check (and other interesting things in other backyards)

Xoun is a strange brand name to pronounce. The question is, whether this sounds right to shopping people. If you turn the picture upside down, you will read a known brand name in the Netherlands. (Which I associate with a mug with welcome warm soup after hours of sailing on the lakes in Friesland.) By taking a different view some things might need more attention than you might expect. In this article I will tell about three situations, in which non IT related information can be helpful for an IT engineer.

Granting a small favour

In the nineties my customer planned in a special activity to introduce internet to his employees. So I ended up talking with a woman from the legal department. She stated, that shipping information should always be mentioned. It would save her department and company a lot of time and money.

A few weeks later it was time for my courtesy call. I called the lady from the legal department. After a short introduction I came to the point: “I just discovered, that your company is selling products on the internet. I could not find the shipping information.” A silence followed, so I had to repeat the message. A muffled “Thank you” followed. A few days later the web shop was off line.

In case of surprise

A special meeting was planned and the project manager was constantly talking about Rbbit. After a while I figured out, that the Rbbit was not a nice white fluffy animal appearing in the magician’s hat, but a Big Bug in the software system. “Two weeks ago we had a Rbbit. Last week we had a Rbbit. What do you expect for next week?” I answered, that another Big Bug would show up. “What are we going to do?”. I spoke up again: “I would set up an emergency procedure.” The project manager was not pleased with the answer: “Do you expect, that I will restore the complete database?”

“If wrong information is sent to the customers, then a new mail must be sent to them, that they should ignore the information in the sent mail. You could also add information, when the right information will be sent. The next step is to investigate and solve the problem.” The project manager finally agreed: he needed phone numbers of people in the operations department and operational measures.

What’s it in for them?

As a software tester it is very tempting to use different plug ins in your browser to analyse web sites. During one of my trials I encountered a tool, which provided me much information. I did not understand, why the tool was given away for free. The web site for the plug in tool was basically stressing the benefits. At that moment I was doubtful, whether I had installed malware.

After more extensive searches on the web I discovered a related business web site, which offered information about websites. This information was gathered by users using the above mentioned plug in. So the business model was as follows: determine, which information is useful for IT people. Provide a free tool for collecting information and sell the gathered information with a nice profit.